Swintly | FAQ - Frequently Asked Questions
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
It will take usually between 2-5 business days.
You can place an order from any country, we ship Worldwide.
Yes, shipping is Free Worldwide on all items.
We have an office in the beautiful country: Sweden; Supply warehouses are located in: USA; High-Quality vendor contacts in: China.
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
All inquiries can be forwarded to email@example.com
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
You can be absolutely sure that all purchases here are safe and secure.
We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 14 days of receiving your order.
* All returned items must be in new and unused condition and still have their original packaging attached to them.
* The customer is responsible for return postage costs.
* Shipping fees (if applicable) are non-refundable.
Please send us an email at Support@swintly.com or through our "Contact Us" page to begin the refund/exchange process.
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.) Mail your return to:
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
All products are in Standard US/EU Sizing and have size charts available. Please use these charts to determine your best fit.
Should you have any questions about sizing feel free to contact us through
Size Charts should be available on all items. If there is no size chart, please let us know and we can rectify this immediately.
All size charts are in CM.
For your reference:
1 inch is the equivalent to 2.54 cm
Please allow for 1-3cm error as most items are measured by hand.
We always recommend sizing up to those who want a looser feel and maintaining your normal size for those who want the slimmer look.
If you are ever unsure, please contact us for recommendations via. Please let us know your height and weight if you would like a size recommendation.
At times you will receive the Asian size equivalent.
In some instances, our suppliers use US/EU size so you will receive the size label for the size you chose and in other instances you will receive the Asian counterpart.
Always refer to the size charts or ask us for help if you are not sure what size to order.